Email Parser results and keyword search issues

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Email Parser results and keyword search issues

Postby robertolarcher » Fri Oct 02, 2015 1:29 pm

This is the scenario:
    1) new case
    2) source type: logical file
    3) file added: sample.pst
    4) ingest module: Email Parser
    5) ingest module: Keyword Search
The issues:
    a) Searching for a keyword the body of the emails is not parsed and no hits are reported
    b) after selecting an email in Results>>E-Mail Message>>Default, the body of the email is displayed in the results tab (pic here: http://oi58.tinypic.com/1zhwyq.jpg)
    c) the text tab seems to contain the strings of all the sample.pst file (and not the text of the body of the selected message)
robertolarcher
 
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